SHIPPING & RETURNS
Shipping Policy
1. Delivery Options:
• Members have the option to either collect their membership boxes from our office
or have them delivered to their specified address*.
*NOTE: Delivery charges will apply for delivery of membership boxes to addresses. Costs are to be determined based on location and package weight and are also to be covered by the member.
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2. Delivery Timeframe:
• New membership signups are processed on Tuesdays and Thursdays.
• For customers opting for collection, we strive to process and dispatch orders within
1-2 weeks of receiving payment (It may be sooner depending on stock availability).
• For customers opting for delivery, we strive to process and dispatch orders within
1-2 weeks of receiving payment (It may be sooner depending on stock availability).
Delivery time will also be affected based on the method of delivery chosen
(ie. Same day, overnight)
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3. Shipping Providers:
• We work with reputable courier companies to ensure reliable and timely delivery of
orders.
Return & Exchange Policy
Should there be an issue with your Membership box and the items within either Damaged or Defective, there may be reason for an exchange of items.
Examples of Damaged or Defective items:
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A manufacturing flaw with the club vest or socks
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Leaking of the Trackside Brewing Lager cans.
Exchange Process:
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If an item is received damaged or defective, members must notify us within 7 days of collection/delivery to arrange for a replacement at no additional cost.
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Members are to contact ADMIN@NEWTONTRACKCLUB.CO.ZA in order to report the damaged or defective item (Please provide photos)
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Damaged or Defective items must be returned to Newton Track Club upon exchange.
*Note: Each exchange application will be reviewed and considered with the final decision being made at the discretion of Newton Track Club.
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Please note that the above policies are subject to change at our discretion. We strive to provide exceptional service and ensure member satisfaction with every signup or purchase. For any further inquiries or assistance, members can reach out to our team for prompt assistance.